Policies

Fresh Foods Products Quality Guarantee & Return Policy

Revised July 2022

We stand behind the quality of every product that we sell. If you are not completely satisfied with the quality of your purchase, simply return the product to our store within 30 days along with your receipt and we will gladly replace the product, or refund your purchase price.

Fresh Foods Returns for Quality Issues:

Items returned will be refunded by method paid in the amount of the purchase price of the product.
(Debit card payments will be refunded as cash, credit card payments will be refunded back onto the credit card, and checks will be refunded as cash [if exceeding $10.00 refund will be issued via store gift card]).

• If no receipt is present, we will look up your purchase via Stauffers Signature Rewards ID.
• If no receipt and no Stauffers Signature Rewards ID, returns will be made at the discretion of store management, along with a Photo ID and completion of a return form.
• If no product, returns will be made at the discretion of store management, along with a Photo ID and completion of a return form.

Books, Magazines, Newspapers and Pharmacy Prescriptions may not be returned or exchanged.

Fresh Foods Returns Not Related to Quality Issues:

We will allow returns for products that are in their original, unopened packages. Simply return the product to the store along with your receipt within 30 days of your purchase and we will gladly refund your purchase price.

Items returned will be refunded by method paid in the amount of the purchase price of the product. (Debit card payments will be refunded as cash, credit card payments will be refunded back onto the credit card, and checks will be refunded as cash [if exceeding $10.00 refund will be issued via store gift card]).

• If no receipt is present, we will look up your purchase via Stauffers Signature Rewards ID.
• If no receipt and no Stauffers Signature Rewards ID, returns will be made at the discretion of store management, along with a Photo ID and completion of a return form.

Bulk Foods, Bakery Items, Bread, Rolls, Hot Foods, any Refrigerated and Frozen Products, Books, Magazines, Newspapers and Pharmacy Prescriptions may not be returned or exchanged.

Online Return Policy:

Online returns are only accepted for quality issues. Items returned will be refunded by method paid in the amount of the purchase price of the product.

To submit questions about a received order, click here.

A team member will reach out if there’s any questions, if not your card will be refunded in 3-5 business days.

Fresh Foods Coupon Policy

We will gladly redeem manufacturers coupons and Stauffers coupons!

Only one coupon per item may be redeemed.

No product substitutions, no competitor coupons, or competitor’s manufacturers coupons redeemed.

We do not accept coupons valued greater than the product value.

Internet Coupon Policy – We will gladly redeem coupons that have been printed from the internet. No internet coupons for FREE products. No internet coupons with a value greater than $5.00.

Double Coupon Policy – We will double coupons up to $1.00 value. (unless coupon indicates DO NOT DOUBLE)

Example: for Coupons 10 – 50 cents, we will double the value.

For coupons $1.00 and greater, we will redeem at face value. We will double up to 5 of the same coupons.

Additional coupons will not be doubled, including: Digital coupons, Stauffers coupons, Coupons containing the word “Free”, and Milk coupons (law prohibits doubling).

We will enforce the manufacturers coupon requirement as printed on coupon including limiting like coupons on the same day.

• Gift cards (Stauffers and all other retailers)
• Home & Garden product purchases (e.g. greeting cards, clothing, plants, flowers)
• Fluid milk (including cream, heavy cream, half-and-half, etc.)
• Postage stamps
• Pharmacy prescriptions
• Under-the-Tent events
• Any other items prohibited by law

Supermarket Scan Price Guarantee

We guarantee to our customers that the price charged by our scanning registers on any scanned food item is correct.

Questions on your receipt? Please bring your receipt to Customer Service.

• If the price scanned is higher than the price on the price tag/sign, customer will be charged the price on the price tag/sign.
• If the priced scanned is lower than the price on the price tag/sign, customer will be charged the scanned price on one (1) of the items and additional items will be charged at the price on the price tag/sign.
• Shelf price includes displayed or posted price.

Rain Check Policy

Rain checks will be offered on all sale items except where indicated while supplies last. Rain checks are valid for 30 days.

Buy One Get One Free

BOGO Sale items will appear at half the original retail price when scanned at registers.

Home & Garden No Hassle Return

Merchandise returns are accepted at all Stauffers stores. Returns must be accompanied by a receipt. Items returned will be refunded by the method paid in the amount of the purchase price of the product.

Trees, Shrubs – Guaranteed for 1 year

Perennials – Guaranteed until Nov. 1st of the year of purchase

House Plants, Tropical Plants & Trees – 1 Month from Purchase

Annual Flowers & Water Plants -1 Week from Purchase

Hanging Baskets –  1 Week from Purchase.

Lawn & Garden Goods – 1 Month from Purchase

Boutique & Fashion Accessories – 1 Month from Purchase with original
manufacturer’s tags attached

Plants are eligible for a one-time replacement or refund.

• Items returned without receipt will be refunded at the lowest recent selling price as a Stauffers gift card.
• Clearance Items – Non-Refundable
• Contractor plant purchases are not guaranteed.
• Trees, Shrubs and Perennials must be removed from their original container and planted in order to be guaranteed.

Pet Policy

Stauffers of Kissel Hill allows service animals and pets on our premises according to guidelines within the Fresh Foods and Home & Garden Lines of Business. A pet is defined as any domesticated animal kept for companionship.

Fresh Foods – Pets are not permitted in the Fresh Foods stores due to cleanliness, food safety codes and practices. Customers who violate this policy will be required to immediately remove their pet from the building. The only exceptions are “Service Animals,” which are permitted.

Home & Garden Store – Pets are permitted in the Home & Garden Stores except in climate controlled buildings. Pets must be leashed in the care and control of the owner at all times. If the type of pet does not allow for a leash, the pet must be held and in the control of the owner. A Manager may request an owner to remove their pet from the retail store if that pet is causing discomfort to another customer or causing damage or disruption in the retail store. Service animals are permitted.

Accepted Payment Methods

For your convenience, we proudly accept the following payment methods:

Website Accessibility

At Stauffers of Kissel Hill our commitment is to delight shoppers, thus, if you are having any problems using this website, please contact us at your option as follows: via email at [email protected] or via phone at 717-626-4771 and we will ensure your needs are addressed.

Transparency in Coverage